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737 666
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Your claim, our priority.

Unlike others, we handle claims personally. When you have a claim, you’re not on your own: we’re with you from the first notification right through to resolution.

Call 737 666
Report it in writing

We speak to you directly

And we fight to find the best solution.

Out of hours or at the weekend?

Call your insurer’s 24-hour assistance line. You’ll find it on your policy, on your insurance card or in the insurer’s app. On the next working day, let us know and we’ll take it from there.

  • Office: Monday to Thursday, 9:00 to 13:30 and 14:30 to 18:00. Friday, 9:00 to 14:30.
AXA24-hour number pending
DKV24-hour number pending
Occident24-hour number pending
Creand Assegurances24-hour number pending
Financera d’Assegurances24-hour number pending
Multisegur Assegurances24-hour number pending
Crédito y Caución24-hour number pending

What to do if you need to make a claim

Four steps. From the third one on, we take care of it.

Get to safety

People’s safety comes first. If anyone is injured or in danger, call 112.

Take photos and keep everything

Damage, cause, documents and receipts. Don’t throw away anything that has been damaged.

Let us know

On 737 666, by WhatsApp or using the form on this page. We open the claim with the insurer.

We do the rest

We speak to the insurer and the loss adjuster, review the report and work towards the best resolution.

The first few minutes, case by case

Water in your home

  1. Turn off the main stopcock.
  2. If the water is coming from another flat, let your neighbour or the chair of the owners’ association know.
  3. Take photos of the damage and, if visible, of the source of the leak.
  4. Keep any damaged items until the loss adjuster has seen them.

Car accident

  1. Make the vehicle visible and put on your high-visibility vest.
  2. If anyone is injured, call 112 and don’t move the vehicles.
  3. Fill in the accident report form with the other driver and both sign it.
  4. Take photos of the position of the vehicles and of the damage.

Burglary at home or at your business

  1. Don’t touch anything and call the police (110).
  2. Ask for a copy of the police report.
  3. Make a list of what’s missing and keep receipts or photos.
  4. If you need the lock changed, keep the invoice.

Your claim is our claim.

We don’t just process claims. We stand by you and defend your interests. We study the loss adjuster’s report, work towards the best resolution and keep you informed every step of the way.

Tell us about your claim

If it’s urgent, call us. If you’d rather write, leave us your details and we’ll call you back.

Report your claim to us

Just what you know right now. We’ll complete the rest by phone: someone from Beta will call you and handle it personally.